Wednesday, January 29, 2020

My Industrial Training Essay Example for Free

My Industrial Training Essay I started my training on 7th July 2008 at JW Marriott Hotel in Kuala Lumpur, where I was first assigned to start as a CRO (customer recognition) in Front Office. I got to learn about the procedures of welcoming certain guests, such as VIP’s, by preparing welcome letters, flowers, chocolate and fruit baskets. I was only there for one week, and then I changed my training to Royale Bintang Damansara Hotel instead because of transportation and financial problems. My first department at Royale Bintang Damansara was Housekeeping, I tarted there on 21st July. What I came to notice first was that all the staff had problems communicating with me in English, but everyone was very nice, helpful and supportive. Even though we had problems communicating and understanding each other they still tried their best to teach me everything they knew. During my first two weeks in Housekeeping Department, my department head conducted a short training every day for both trainees and staff on how to clean floors, carpets, the pool area and things like that. They showed us the equipment that was used and we all had to try to use it ourselves. I think it was very good of them to have these trainings as it also widened their staff’s knowledge so that if, for example, a staff from public area cleaning would be away, a housekeeper could just jump in and help out. A room attendant wouldn’t just know how to clean guestrooms but also how to do public area cleaning as well. While training in Housekeeping, I got to learn about linen and laundry for awhile, I also got to refill the mini-bar in all the guestrooms. I was taught how to inspect the rooms, to make sure the room was ready for a new guest. I also had to try public area cleaning, where they taught me how to clean the pool side and the swimming pool, cleaning windows and swiping floors. What I enjoyed the most was to clean the guestrooms, which I did most of my time in Housekeeping. At first I was only making the bed in all the rooms as most housekeepers didn’t want me to clean the toilet, but after awhile I had tried everything and my last two weeks in Housekeeping I was even assigned to clean some guest rooms all by myself. I was a bit slow cleaning rooms alone as I wanted the room to look perfect, but I know I did I good job and I feel very happy and proud over my performance there. One thing that shocked me in Housekeeping Department was that sometimes the Housekeepers didn’t have enough linen for all guestrooms, so instead of changing the bed sheets and pillow covers they just dusted away hairs and stuff and sprayed a lot of freshener on it so the new guest would think it’s clean. When I saw these things I asked them how they could do in such a way as it’s not hygienic at all, but they all answered me that it was the otel’s fault as they didn’t want to buy in more linen. Another thing that shocked me was that I noticed the Front Office staff always talked bad about the housekeeping staff and looked down at them just because they were cleaners. For me, I think that the Housekeeping Department is one of the most important departments in the hotel and the Front Office staff must work closely with them to get the guest satisfaction. This is the picture of a bed inside one of the guest rooms I cleaned by myself After six weeks I changed my department to Front Office. I was very excited to start there because I would really want to work with that in the future so I had very high expectations about it, however I felt very disappointed with how they handled things there. First it was the staff; I think most of them had the wrong attitude for being receptionists, they barely smiled at the guests coming to the reception; sometimes they could be very rude and blame things on the guests and not being helpful at all. They were also very bad in handling guest complaints. Everything seemed so different from what I had learned in Front Office classes, and I felt very disappointed over the service they were practicing. All Front Office staff were also using different uniforms, so I think that looked a bit odd. It would look better if everyone was wearing the same color and blazer at least. Later on they got more uniforms to the hotel for front office staff so even the trainees could borrow it while standing at the reception. All other trainees got to borrow uniforms but every time I asked they told me they didn’t have for me so I had to buy one myself. My first two weeks in Front Office I was sitting as the telephone operator. I was transferring calls to different departments, ordering taxis for guests etc, if I worked in the evening I also had to take reservations. When I started in the reception I started to get problems; I felt that nobody there could take the time to tell me what to do or teach me anything. If I asked them they would tell me they were busy or that they couldn’t teach me in English, so instead I had to stand and try to understand when they were teaching the other trainees in Malay or Chinese, which I really didn’t think was fair. Although I told my department head about this so many times nothing happened. I finally learned about the program they were using and I observed how the staffs were talking to the guests during check-in and check-out, so finally I tried to do it myself. I could do all of the procedures for check in and check out, and each day I was doing it I felt it went easier. Sometimes if a guest wanted a late checkout we would charge the guest either a half day charge or full day charge, depending on the time they would check out. At these times we had to calculate how much extra the guest would have to pay. One of my supervisors had showed me how to do it so one day when I had to calculate the half day charge for one guest, one of the staff was looking how I was doing it. When I showed the guest her bill the staff who had been seeing everything started screaming at me in front of the guest that I was doing it wrong, but I told her I was sure of what I was doing. This girl working at the reception said that she was right and called another receptionist right away. However by the time that receptionist came there, the guest I had charged had already left. Both receptionists was telling me I charged the guest too little and that I had to pay with my own money right away to cover up the amount of money I never charged. I called one of my supervisors at that time and explained to him that I thought maybe I had done a mistake, but when he checked it he said that everything was correct and instead he noticed that the other receptionist had charged some guests wrong instead. For some strange reason this incident caused that many of the staff there was talking bad about me, saying that I thought I was better than them as I always corrected their work. I thought instead that it was good that I noticed if they had done any mistake such as charging the guest wrong so they could learn from it instead, The staff really wanted to blame a lot of things on the trainees instead of accepting their own mistakes. I was working very independently as I didn’t get much help from most staff, but I think I did a good job and the staff that actually taught me things even complimented me for being so clever for learning everything by myself so fast. I also had to work overnight while I was in Front Office, so that I ould get to learn and understand about the night audit. I was first assigned to prepare all registration cards; which is all the reservations for guests arriving the next day. I had to look over special requests such as room types, smoking- and nonsmoking rooms, connecting rooms and views so that I could assign the different rooms to each arriving guest. I also had to write breakfast coupons and set up wake up calls for guests. I felt that I didn’t learn as much as I had hoped during the night shift. The staff I was working with said that the supervisor would do most of the auditing, so for the staff there wasn’t much things at all to do. I wanted to ask my supervisor to tech me some of the auditing but he was missing most of the time so I never got to learn about the night audit. During my first nightshift, my boyfriend wanted to sit in the lobby and wait for me to finish so I asked the staff in the reception including my supervisor if it was ok, and they told me he could sit there the whole night if he wanted to, as long as he didn’t cause any problem or disturbed me. At 4am, my supervisor told the security to tell my boyfriend to leave the hotel. When I heard about this I asked my supervisor why he at first told me it was ok for him to sit there, but then he just told me it wasn’t allowed. A few days later Ms Zurin from Human Resource Department told me that because of that incident I wasn’t allowed in Front Office anymore and had to change department immediately. She told me I was lucky to get a second chance as my supervisor wanted me to be terminated. I felt very sad and confused because I didn’t understand what that incident had to do with my work there. I was transferred to Food and Beverage Department on 18th October. Over there I was taking care of their lobby bar; I was making welcome drinks and all kinds of other beverages and served it to guests. I was also taking down all orders for room service. Every weekend and during public holidays they were having a hi-tea buffet for lunch and a BBQ buffet for dinner, at these times I helped the staff to clear and set tables. While working in the morning I helped with their breakfast buffet by greeting and welcoming the guests and collecting breakfast vouchers. After every breakfast, we had to set up the restaurant for lunch or if there was any special function going on there, so I learned how to do so many different table settings. There was one thing that shocked me in Food and Beverage Department as well; most staff doesn’t know how to wash a simple glass, they just wash it with their hand and water and later they will take the dirty glass and put some beverage in it and serve it to the guest. Every day when I started my shift I had to rewash all of the glasses because they were so dirty. Sometimes I also saw that the napkins they put on the tables looked dirty or were full of holes or that the plates were having dried food stuff on it or be full of grease. For being a restaurant in a four star hotel they should have a better service than that and not act like it is just a mamak shop. That is also the reason why I liked standing at the lobby bar, because then I knew the glasses for example would be washed properly. However in December, their restaurant got two new supervisors and especially one of them were very strict about hygiene so I hope that this things will improve or change now. Although I didn’t want to do Food and Beverage at first, it was above my expectations and I really learned a lot of new things. I got along well with all the staff also even though many of them weren’t good in English. Now when I look back at my training at Royale Bintang Damansara, I’m happy with what I achieved from there. I know that many trainees only get to observe most things; instead of trying it themselves so for that I’m happy that I got to do everything practically, because for me that is how I learn the most. I don’t think the hotel is that good though and many staff working there seems to be there only to have something to do, instead of being passionate about the service industry. Another thing that really shocked me also was that there is a lot of drug use going on inside the hotel, people working there that I didn’t even know asked me if I wanted to buy drugs. This really came as a shock to me and I can’t believe how something like that can exist in a working place like a four star hotel. I don’t think Royale Bintang Damansara should have a four star rating because their service is not good. For example that they don’t change the bed sheets after a guest checked out, how they are behaving at the reception or that they are serving dirty glasses to guests. I’m still happy that I got to see this kind of things, because I would never have thought it could be like this in a hotel. I know I will be more careful now in the future while staying in a hotel, I will always be aware of these things. These bad experiences I saw have given me a new career option; I would like to be a hotel inspector. Because I don’t think a guest should be paying a lot of money for a service like that in a four star hotel. In a way I could recommend Royale Bintang Damansara to other trainees, because you will see a lot of useful things and you will get the chance to try everything practically, unlike some other hotels. I would in that case only recommend it to local students. As a foreigner I had a lot of problems in the hotel, especially to communicate in English with the staff. It didn’t matter if it was in Housekeeping Department or Front Office. However, I succeeded to gain a lot of knowledge from all the departments I went to and I know that the things I have learned will be useful for me in the future.

Tuesday, January 21, 2020

The Humane Work of Nurses & Voluntary Aid Detachments during WW1 :: World War I History

The Humane Work of Nurses & Voluntary Aid Detachments during WW1 The dictionary describes the word " humane " as ... "...humane adj. Kind, compassionate, merciful." and this was indeed so in the case of the volunteers who worked tirelessly to ease the suffering of the wounded soldiers of all combatants in the fields of northern France and Belgium, during the First World War. In the early days of the war, army nursing was strictly a male preserve, until it was necessary to recruit female nurses from the ranks of middle and upper class ladies. The warm summer days preceding the outbreak of war lent an air of adventure to the proceedings, and the feeling was that the coming conflict would be fought in a similar fashion to the previous cavalry and infantry- based battles of the nineteenth century. A few months intensive combat would be sufficient and everyone would be back in time for Christmas dinner. Similarly, these ladies were caught up in the initial fervour of patriotism, and being prohibited from fighting at the Front, were keen to "do their bit" for their country and their soldiers. Tired of knitting items of clothing destined for the trench es, they wanted to do something a little more substantial. The concept of `noblesse oblige` was suddenly revived as many stately homes and country houses opened their doors to wounded officers in need of convalescence, and everyone wanted to be seen in a nurse`s uniform. Indeed there were many well- connected aristocratic ladies who set up their own private ambulance groups, much to governmental consternation. The Dowager Duchess of Sutherland, through her contacts and single-minded determination, assisted the wounded at Namur, and used the fact that she was previously acquainted with both the German commandant and aide-de-camp to pester them for safe passage to Maubeuge. She wanted to get through the enemy lines to tend the Allied troops, but the commandant of Maubeuge put an escorted charabanc at her disposal and sent her to Ostend. The Millicent Sutherland Ambulance reached Renaix where the officer in charge sent them with a military escort to Brussels, where the American Ambassador, arranged for an American journalist to escort the party, with two German soldiers, to The Hague and thence Flushing and home. The publicity generated by her escapades set up an efficient and much- needed Red Cross hospital outside Calais. Women especially were keen to take up "the great adventure" because, for them, that` s exactly what it was. The Humane Work of Nurses & Voluntary Aid Detachments during WW1 :: World War I History The Humane Work of Nurses & Voluntary Aid Detachments during WW1 The dictionary describes the word " humane " as ... "...humane adj. Kind, compassionate, merciful." and this was indeed so in the case of the volunteers who worked tirelessly to ease the suffering of the wounded soldiers of all combatants in the fields of northern France and Belgium, during the First World War. In the early days of the war, army nursing was strictly a male preserve, until it was necessary to recruit female nurses from the ranks of middle and upper class ladies. The warm summer days preceding the outbreak of war lent an air of adventure to the proceedings, and the feeling was that the coming conflict would be fought in a similar fashion to the previous cavalry and infantry- based battles of the nineteenth century. A few months intensive combat would be sufficient and everyone would be back in time for Christmas dinner. Similarly, these ladies were caught up in the initial fervour of patriotism, and being prohibited from fighting at the Front, were keen to "do their bit" for their country and their soldiers. Tired of knitting items of clothing destined for the trench es, they wanted to do something a little more substantial. The concept of `noblesse oblige` was suddenly revived as many stately homes and country houses opened their doors to wounded officers in need of convalescence, and everyone wanted to be seen in a nurse`s uniform. Indeed there were many well- connected aristocratic ladies who set up their own private ambulance groups, much to governmental consternation. The Dowager Duchess of Sutherland, through her contacts and single-minded determination, assisted the wounded at Namur, and used the fact that she was previously acquainted with both the German commandant and aide-de-camp to pester them for safe passage to Maubeuge. She wanted to get through the enemy lines to tend the Allied troops, but the commandant of Maubeuge put an escorted charabanc at her disposal and sent her to Ostend. The Millicent Sutherland Ambulance reached Renaix where the officer in charge sent them with a military escort to Brussels, where the American Ambassador, arranged for an American journalist to escort the party, with two German soldiers, to The Hague and thence Flushing and home. The publicity generated by her escapades set up an efficient and much- needed Red Cross hospital outside Calais. Women especially were keen to take up "the great adventure" because, for them, that` s exactly what it was.

Monday, January 13, 2020

Healthcare Issues/ Importance of Issues Essay

For a patient returning home after total hip replacement surgery, there is a need for the case manager to address any issues that may hinder proper healing or safety issues. In the case of Mr. Trosack, there are several issues that the case manager must address prior to discharge. First, Mr. Trosack is a newly diagnosed diabetic. He was prescribed Glucophage to help control his blood sugar and has demonstrated that he is able to perform his own blood glucose check using a glucometer. He has verbalized that he is not happy about having to take the â€Å"darn† medications and his family seems to be in denial about his diabetes. They believe that diet alone will control his blood sugar. Mr. Trosack’s unhappiness about taking medication and his family’s lack of concern about continuing the medication will put Mr. Trosack at risk for non-compliance with his medication regimen. It is important that Mr. Trosack receive ongoing education about controlling his diabetes including proper diet and taking his medications at specific times. This also needs to be addressed with his family so they are supportive in providing a healthy atmosphere for Mr. Trosack. Mr. Trosack is at a risk for falls given his age and history of falling down the stairs. His home is cluttered and there are many throw rugs which can interfere with safe ambulation. He is reliant on a walker for balance and lives on the second floor of his apartment building. It is important that any clutter and tripping hazards are cleared before Mr. Trosack can return home to decrease his chance of falling. It is also important that a physical therapist evaluate Mr. Trosack’s ability to climb 2 flights of stairs safely. Being newly diagnosed with hypertension, Mr. Trosack must be educated on the importance of rising slowly to prevent dizziness which may lead to falls. He also may become tired or dizzy from his Percocet. Any educational materials should be in larger print to compensate for his impaired vision and any verbal education must be done to his right to compensate for the hearing loss in his left ear. Mr. Trosack is at a risk for social isolation due to his inability to navigate two flights of stairs which lead to the outside of his apartment. His brother helps him manage the family bakery and will have to work extra hours since Mr. Trosack is unable to work. His son and daughter-in-law both work 60 hours a week and are trying to conceive a child. They were hoping to assist Mr.  Trosack but admit that they have little spare time. They were intending to investigate whether there was a local grocery store that could deliver food. This social isolation could lead to depression or force Mr. Trosack to attempt risky behaviors to fend for himself. If he has a fall at home, there is no telling how long it would take for someone to come to his aid. Interdisciplinary Team Members and Roles Several disciplines should be involved in the discharge planning for Mr. Trosack. The nurse case manager will oversee the patient’s care to ensure that they have access to the resources they need to recover. They help coordinate the patient’s care and make sure all aspects of care are covered. Case managers communicate with other specialists and ensure that the care is delivered in a timely manner. The physician will assess Mr. Trosack and clear him medically for discharge to home. The physician will monitor the healing process and prescribe any medications necessary. Any referrals to specialists will originate from the physician. The physical therapist will work with Mr. Trosack to set up an exercise regimen to improve strength and stamina. He can assess whether or not Mr.  Trosack is able to safely navigate the stairs leading to his home. Educating the patient about total hip precautions and safety is important. The physical therapist will teach the patient how to use the walker, safely get up from a seated or lying position, climb stairs and use the toilet while maintaining total hip precautions. He may recommend a raised commode or grab bars in the bathroom for safety. The social worker can assess the patient’s support system and recommend resources that can make life a little easier for the patient. She may recommend an aide to assist Mr.  Trosack with bathing, dressing, shopping or light housekeeping. The social worker could set up the delivery of meals from Meals on Wheels or other service. She could help find a grocery store that delivers food to the patient’s home. Since Mr. Trosack will be alone most of the time and he has an increased risk for falls, the social worker could help set up a medical alert system, like Lifeline, that will allow Mr. Trosack to call for immediate medical assistance in the event of an emergency. Safety Assessment The entry to Mr. Trosack’s apartment requires walking up 2 flights of stairs. There is no elevator in the building. Mr. Trosack will not be able to safely navigate the stairs without the assistance of another person. He will not be able to carry his walker and safely descend the steps. If he does have the assistance of someone who will carry his walker, there must be a handrail available for extra stability. The physical therapist needs to educate Mr. Trosack on the safe way to ascend and descend stairs. When going up, Mr. Trosack should lead with his â€Å"good† leg, and then bring his operative leg to the same step. When descending the stairs, he should lead with his â€Å"bad† leg and then bring down his â€Å"good† leg. Mr.  Trosack’s apartment is described as small and cluttered. The area will need to be cleared so there is a safe pathway for him to walk through that includes enough room for his walker. Any throw rugs should be removed to prevent tripping. The bathroom should be equipped with grab bars to give Mr. Trosack extra stability. A bath seat should be placed in the tub so Mr. Trosack does not have to stand while bathing, thus reducing the chance for a slip and fall. A raised seat commode would be useful to prevent breaking total hip precautions. Any old medication in the medicine cabinet should be thrown away to prevent confusion. The kitchen is small and cannot accommodate the walker. Mr. Trosack will have to be taught to safely navigate the kitchen using the counters for support. An occupational therapist could assess the situation and make recommendations for kitchen safety. The stove seems to be accessible with the controls on the front in easy reach. Old food in the refrigerator should be thrown away to prevent food borne illness. If an aide is involved in Mr. Trosack’s care, she could help with food shopping, throw away all old food each week and take the trash out. Discharge Plan Needs Mr. Trosack will require an environment that is safe and supportive during is recovery. His home will need to be cleaned and all tripping hazards taken away. He will need supervision in activities of daily living (ADLs) like bathing, cooking and ambulation. His groceries will need to be delivered and his trash will need to be taken down the stairs. He will need some form of communication to alert emergency services if he falls. His family is extremely busy working 60 hours a week and they have little spare time to help. The family needs to decide if they can take on this responsibility alone. Mr. Trosack needs to realize that he will not be able to help in the bakery until he is healed. The stairs to his apartment are a huge barrier to him leaving the home for any reason and he cannot do it safely without help. Social Isolation Mr. Trosack is at risk for social isolation due to living alone, lack of family support and inability to leave his house due to surgery. According to the World Health Organization, social isolation is associated with â€Å"increased rates of premature death, lower general well-being, more depression, and a higher level of disability from chronic diseases† (Children’s, Women’s and Seniors Health Branch, British Columbia Ministry of Health [BC Ministry of Health], 2004, p. ). The isolated tend to have a higher incidence of depression and stress-related conditions. People who feel alone are at an increased risk of early death. A British study found that the most socially isolated were 26% more likely to die than those who were active (Szalavitz, 2013). Some of this is due to delayed medical care caused by medical conditions going unnoticed until the condition has become advanced. Some is due to the lack of health benefits of social, physical contact like holding hands. Physical contact can help reduce pain and blood pressure while decreasing stress hormones and inflammation. The stress caused by social isolation generates the production of cortisol in the body. This has a deleterious effect on wound healing. On the other hand, during social contact and bonding, the body produces oxytocin. This hormone blocks the effects of cortisol and helps promote healing (Detillion, Kraft, Glasper, Prendergast, & DeVries, 2003). Psychological Factors Mr. Trosack will be alone most of the time. He is a widower and his family is busy with work. He is unable to leave his home due to mobility issues. He will not be able to function at the bakery as he wishes. This may lead to loneliness and frustration which will negatively impact his well being. He may become depressed and lack the motivation to continue with his therapy program. His sleep patterns may be affected and he may lose track of time which may make it difficult for him to maintain proper medication administration times. Recommendations It should be recommended that Mr. Trosack be discharged to home with several services in place to assist him. A visiting nurse will provide additional education about medications and monitor Mr. Trosack’s medication compliance. She can also reinforce teaching about diet and total hip precautions. A nurse aide can help with ADLs and some light housework to make sure the home remains uncluttered. The aide can help with shopping, cooking and taking out the trash. A physical therapist can visit and help with mobility and exercises. The therapist can determine when Mr. Trosack can advance to use of a can instead of a walker. The case manager can provide outside resources like transportation and Meals on Wheels. An occupational therapist can teach Mr. Trosack how to safely dress and bathe himself to promote independence. Visits from these professionals will also decrease the feeling of loneliness and social isolation.

Sunday, January 5, 2020

Social Policy Related to Individuals in a Rural Setting

Social Policy Related to Individuals in A Rural Setting: Organization, Promotion, Lobbying and Implementation Objective The objective of this work in writing is to propose a social policy related to individuals in a rural setting and to address the organization, promotion, lobbying effort and implementation of the social policy. Introduction Individuals in rural areas face adversity and challenges that are different than faced in other settings. Specifically, these challenges are related to employment, transportation, access to health care, and access to housing that is energy efficient. The work of Friedman (2003) reports that while a great part of the debate on welfare reform is focused on the urban poor nearly 20 percent of welfare recipients reside outside of central cities and metropolitan areas. They along with other rural working families, rely on various social services to help them move toward self-sufficiency. 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